URL
http://www.europarltv.europa.eu/yourvoice.aspx?action=viewVideo&packageId=efb2666e-ca6d-40a5-9e0a-51b35f22fd28
Q&A: Air passenger rights
What are the rights of air passengers in case of problems - delays, cancellations, overbooking, airline bankruptcy? Citizens ask, MEPs and experts answer.