Consumer protection

  • August 2017

  • July 2017

    coming up 01:59

    Coming up in the second semester of 2017

    EU affairs - 19.07.2017 17:21

    The second half of 2017 is already looking packed: from the State of European Union debate to the LUX Prize and Sakharov Prize for Freedom of Thought, the migration crisis, climate change, work-life balance, posted workers and digital cookies.

    A graphic related to passenger rights, which depicts luggage against the backdrop of a man sitting on a beach beside the sea. 01:09

    Your rights while travelling in Europe

    Economy - 07.07.2017 13:02

    Have you ever experienced a delay or cancellation? Find out more about your EU passenger rights when travelling within Europe. You may be entitled to anything from refreshments to compensation. Passengers with disabilities or reduced mobility enjoy additional rights too.

    A man lying on the ground and rubbing his injured head beside a swimming pool. 00:48

    European Health Insurance Card: keeping you safe abroad

    Society - 06.07.2017 15:55

    Maybe it's a ski trip gone wrong or slipping at the swimming pool – everyone has a travel horror story. When travelling in Europe, the European Parliament wants you to have access to the health care you need with the European Health Insurance Card.

    Several men and women floating on inflatables in the sea. 01:03

    Swimming safely in European waters

    Society - 06.07.2017 09:33

    Everyone enjoys a refreshing summer swim. The European Parliament believes in keeping Europe's bathing waters clean. This is why the water quality of swimming sites is tested regularly so everyone knows the safest bathing sites in Europe. Enjoy the waves!

  • June 2017

    Animation 04:45

    Planned obsolescence: Why things don't last

    Economy - 29.06.2017 16:00

    In the fight against planned obsolescence, the European Parliament wants to set minimum resistance criteria for products and better inform consumers about their durability. The aim is to encourage repair and reduce waste. The good news ? 77% of consumers in the EU would rather fix broken products than buy new ones.

    economy 01:29

    Tackling trade dumping

    Economy - 20.06.2017 12:00

    Imports from outside the EU reached €468.2 billion in the first quarter of 2017. To avoid unfair competition for European businesses and workers, fines are imposed on third countries deemed to be “dumping” goods into the EU market. The European Parliament is looking at a new methodology for calculating anti-dumping duties, where “significant market distortions” are the basis for calculations.

    An animated graphic highlighting the end of roaming surcharges in 2017. 00:36

    End of roaming

    Economy - 14.06.2017 16:47

    Why should it cost extra to call friends and family from another EU country? As of June 2017, roaming surcharges are abolished in Europe. The European Parliament has fought for this ban by consistently capping charges since 2007. Now you can call, text or surf from anywhere in the EU for the same price as at home.

    high legal 01:23

    Bringing 'legal highs' to a low

    Society - 07.06.2017 17:26

    New psychoactive substances (NPS) are rapidly proliferating. More than 600 new substances are being monitored, with over 75% detected in the last six years alone. The European Parliament is looking at legislation to better respond to the problem.

    Journalist + cookies 00:59

    Cookies explained

    Society - 07.06.2017 14:58

    Cookies: pieces of stored data that track your online behaviour. New legislation aims to simplify the process: asking you only once whether you accept cookies or not.

  • May 2017

    Cross-border portability 01:29

    Streaming without borders: new rules for online content

    Economy - 17.05.2017 17:36

    Border checkpoints for Europeans may be a thing of the past, but what about the borders that exist online? A new legislation adopted by the European Parliament allows consumers to take their online content with them wherever they go in the EU.